Rafael Mendonca Avelar

Outras informações:
- Manage Tier 1 Accounts with excellence and improving the revenue generated in 20% - Manage a Account Management team to drive revenue and exceed targets within existing business - A/B testing and analysis focused on conversion and revenue improvement - Develop, implement or adapt the UK sales and approach strategies - Manage and propose solutions through pipeline analysis - Work closely with sales teams to provide cross selling opportunities - Ensure Account Managers are promoting products and services at all relevant events - Encourage, support and develop team, monitoring their success and conducting regular performance reviews - Encourage and lead collaboration between teams

Outras informações:
- Create, update and execute test plans with the purpose of global testing. Identify gaps in national and international QA processes, providing improvements and implementation. - Ensure a clear and constant communication between QA Global teams, ensuring the whole alignment of the team. - Handle the cultural differences between teams during the project execution of online games for the Company. - Ensure that website, mini-games and all online content from Club Penguin complies with the quality standards of the Walt Disney Company, providing a communication that ensures a safe, consistent and positive online experience for children. - Ensure the quality of all Mobile app content in the scheduled time using the internal processes and tools from Disney. - Easy adaptation to work with new softwares and production processes of QA, besides to provide daily updates to the global coordinator QA and production.