Guilherme da Silva Aragão Sartorelli

Marketing digital - The process includes building and uploading websites, updating the associated webpages, and posting content to these webpages online. Setup and configure AEM authoring, publish, and dispatcher environment with Adobe recommended best practices, implementation of AEM including design, definition, and development of AEM content type models, workflows, templates, and components and use permissions. Integrate AEM with other marketing products like Assets, Target, Campaign, and other internal endpoints. Web publishing comprises of personal, business websites in addition to e-books and blogs. The content meant for web publishing can include text, videos, digital images, artwork, and other forms of media using Adobe Experience Manager DAM/AEM. Internal communications work to ensure employees of organizations are kept informed and motivated. They do this by communicating through several channels, such as a staff intranet, email bulletins, social media and regular newsletters. A customer service representative (CSR) - also called an agent - is a person who works in a call or contact center and helps customers with their issues. They may do this using a variety of channels, including phone, chat, email and social media.