Haroldo Paes de Proença

Outras informações:
? Working in middleware team maintaining direct selling platform, e-commerce and institutional site www.natura.com.br. Those are core systems of Natura. ? Acting with internal teams troubleshooting, analysing and maintaining system and application performance to increase user satisfactions. ? Actively member of all software development lifecycle phases, from preliminary needs as software selection, pricing model, system architecture diagram, documentation, implementation, testing, enterprise-wide deployment and support. ? Specialist of following Oracle Products: Exalogic System Engineering, OAM, ATG Commerce, OTD, OHS, SOA Suite, OSB and WebLogic Platform. ? Responsible for migrating the entire on-premise Oracle ATG Commerce to Oracle Cloud, creating all of needed environment, using Infrastructure as Code (IaC), allowing Natura E-commerce to increase performance and scalability. ? Developing operational dashboards using Splunk and Graylog. ? Managing workloads of multiple cloud providers (AWS, Google Cloud, Oracle Cloud and Azure). ? Responsible for the end-to-end delivery of cloud (Multiple providers) components based on Infrastructure as Code (IaC) that significantly simplify large-scale configuration and management. ? Automate, orchestrate and support Rundeck runbooks and Jenkins pipelines across on-premise and multiple cloud providers, developing bash and Python scripts for those automation process. ? Collaboration with IT department to develop infrastructure build-out strategy and outline project scope. ? Analysis of complex project server issues and worked on large enterprise and business-critical applications.

Outras informações:
? Worked in global customer operations team. Mainly customers in Brazil were Editora Abril and B2W. ? Specialist of following Oracle Products: WLI, OHS, SOA Suite, OSB and WebLogic Platform. ? Member of team which was responsible to migrate old ERP to new version (intERPretar Project) at Editora Abril. ? High-leveled skills about troubleshooting of Java application servers.

Outras informações:
? Working in SRE team maintaining Stage Product, focusing on performance and reliability. ? Acting with internal teams troubleshooting, analysing and maintaining system and application performance to enhance user satisfactions. ? Actively member of all software development lifecycle phases, from preliminary needs as software selection, pricing model, system architecture diagram, documentation, implementation, testing, enterprise-wide deployment and support. ? Managing Kubernetes Cluster (EKS). ? Responsible for GitOps Implementation, using ArgoCD. ? Collaboration with IT department to develop infrastructure build-out strategy and outline project scope. ? Analysis of complex project server issues and worked on large enterprise and business-critical applications.

Outras informações:
? Working in SRE team maintaining core system of Grupo SBF, including e-commerce platform, focusing on performance and reliability. ? Acting with internal teams troubleshooting, analysing and maintaining system and application performance to enhance user satisfactions. ? Actively member of all software development lifecycle phases, from preliminary needs as software selection, pricing model, system architecture diagram, documentation, implementation, testing, enterprise-wide deployment and support. ? Managing Kubernetes Cluster (GKE and AKS). ? Responsible for GitOps Implementation, using Argo Stack (CD, WorkFlow, Notifications and Events). ? Responsible for migrating on-premise, Azure and AWS Solutions to Google Cloud, creating all of needed environment, using Infrastructure as Code (IaC) and Argo Stack. ? Managing workloads of multiple cloud providers (AWS, Google Cloud and Azure). ? Collaboration with IT department to develop infrastructure build-out strategy and outline project scope. ? Analysis of complex project server issues and worked on large enterprise and business-critical applications.

Outras informações:
? Worked in middleware team maintaining billing and CRM platform (both are core system of company). ? Specialist of following Oracle Products: OTD, OHS, SOA Suite, OSB, ODI, BRM, ASAP and WebLogic Platform. Member of team which was responsible for migrating old CRM System to SKY NOHS, modernizing it and increasing customer experience. ? Architecting technical projects and services related to SOA and integration in general. ? Participated since the inception of the architecture to the delivery passing through implementation and specification.

Outras informações:
? Specialist of following Oracle Products: SOA Suite, OSB and WebLogic Platform. ? Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution. ? Collaborated with clients from concept through final delivery of product or service. ? Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. ? Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.