Eduarda Barroso Mesini

Experience with customer service since 2008 , started in major companies such as TAM Airlines and Emirates . Supervisor responsible for security and relationship with ANAC for Us Airways in Sao Paulo and Rio de Janeiro . American Airlines manager in Porto Alegre , with the duty to achieve excellence in safety , ramp operations and safety . Responsible to achieve the goals set by the company and with success be the only station in Brazil for two consecutive months to be considered an "A" station before POA closure in March 2016.

Informações coletadas do Lattes em 07/07/2025

Acadêmico

Formação acadêmica

Graduação em andamento em Processos Gerenciais

2016 - Atual

Universidade Cruzeiro do Sul

Graduação interrompida em 2010 em Relações Internacionais

2008 - interrompida

Universidade Paulista
Ano de interrupção: 2010

Curso técnico/profissionalizante em Publicidade, Propaganda e MKT

2005 - 2007

Colégio Progresso

Ensino Médio (2º grau)

2005 - 2007

Colégio Progresso

Formação complementar

2015 - 2015

Safety Training - Fall. (Carga horária: 8h). , AMERICAN AIRLINES TRAINING CENTER, AA, Estados Unidos.

2015 - 2015

Ground Security Coordinator. (Carga horária: 8h). , AMERICAN AIRLINES TRAINING CENTER, AA, Estados Unidos.

2015 - 2015

International Security Coordinator. (Carga horária: 32h). , AMERICAN AIRLINES TRAINING CENTER, AA, Estados Unidos.

2015 - 2015

Safety Training - Spring. (Carga horária: 8h). , AMERICAN AIRLINES TRAINING CENTER, AA, Estados Unidos.

2015 - 2015

Lead Security Agent. (Carga horária: 40h). , AMERICAN AIRLINES TRAINING CENTER, AA, Estados Unidos.

2014 - 2014

Safety Training. (Carga horária: 8h). , US AIRWAYS TRAINING CENTER, US, Estados Unidos.

2013 - 2013

International Security Program. (Carga horária: 120h). , US AIRWAYS TRAINING CENTER, US, Estados Unidos.

2013 - 2013

Ground Security Coordinator. (Carga horária: 16h). , US AIRWAYS TRAINING CENTER, US, Estados Unidos.

2013 - 2013

Ground Security Coordinator. (Carga horária: 16h). , US AIRWAYS TRAINING CENTER, US, Estados Unidos.

2013 - 2013

Safety Training. (Carga horária: 8h). , US AIRWAYS TRAINING CENTER, US, Estados Unidos.

2013 - 2013

Ground Security Coordinator. (Carga horária: 16h). , US AIRWAYS TRAINING CENTER, US, Estados Unidos.

2013 - 2013

Ticketing. (Carga horária: 176h). , US AIRWAYS TRAINING CENTER, US, Estados Unidos.

2013 - 2013

Safety Training. (Carga horária: 8h). , US AIRWAYS TRAINING CENTER, US, Estados Unidos.

2013 - 2013

Monitor and Challenge. (Carga horária: 8h). , US AIRWAYS TRAINING CENTER, US, Estados Unidos.

Idiomas

Bandeira representando o idioma Inglês

Compreende Bem, Fala Bem, Lê Bem, Escreve Bem.

Histórico profissional

Experiência profissional

2016 - Atual

Grupo Orbital

Vínculo: Colaborador, Enquadramento Funcional: Safety Analist

Outras informações:
Safety Trainer for Orbital. Responsible for translate the Safety Alerts and brief the staff. Also for train the staff with the company procedures and ensure excellence in safety.

2015 - 2016

AMERICAN AIRLINES

Vínculo: Colaborador, Enquadramento Funcional: General Manager, Carga horária: 44

Outras informações:
Manager for American Airlines in Porto Alegre. Responsible for achieving the best results on goals, audits and scorecard regarding security, safety, cleaning, ramp operations and customer service. Security Coordinator for TSA procedures. Lead in the two Safety and ramp audits POA had in one year, in which we received great scores. Participant of the Safety Training in Miami twice a year. POA was the only "A" station for American Airlines on January and February of 2016.

2013 - 2015

Us Airways

Vínculo: Colaborador, Enquadramento Funcional: Airport Supervisor, Carga horária: 44

Outras informações:
Coordination of the relationship between the company and ANAC. Responsible for all the information required by the governement such as BAV , HOTRAN , statistics, among others. Supervision and auditor of all security procedures required by TSA . Lead on the safety and cleaning audit the company had in two years. Participant of the trainings regardind safety, monitor and challenge, never open doors and care team. Invited to perform as 2IC in Rio de Janeiro for two months.

2011 - 2013

SEAVIATION

Vínculo: Colaborador, Enquadramento Funcional: Airport Agent, Carga horária: 36

Outras informações:
Customer Service for Emirates. Experience in check in, gate and baggage service, Editing position for two years.

2008 - 2011

TAM Linhas Aéreas

Vínculo: Colaborador, Enquadramento Funcional: Airport Agent, Carga horária: 36

Outras informações:
Customer Service in the check in. Specialized on VIP and first class passengers. Amadeus Trainer for over 150 employees.