ANGELA FARIAS

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Examining the gap between projected and actual energy production at the array and inverter levels at different operational milestones of a solar power plant. Working towards the development of an internal methodology to assess the benefits provided by smart backtracking systems, in terms of row-to-row shading avoidance and diffuse light absorption. Coordinating two fronts with different service providers, including simulation and field analysis. ● Direct performance analysis between operational data and simulated models created by PVsyst. Including the simulation of local data with as-built conditions. ● Validation of soiling loss and soiling ratio model given by an asset management tool (Envision - EnOS).

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Created long-term strategic planning for support by utilizing OKR methodology. Improved internal processes and KPIs by identifying opportunities in the customer success branch. Designed internal processes and strategies to progress customer satisfaction. Resolved technical solar inquiries and identified customers' needs whilst maintaining a positive company experience. Involved in the design of solar power plants and electrical sizing of solar equipment through the utilization of PVsyst. Redesigned internal procedures of the sales department, including inbound, outbound, and marketing. ● Provided engineering technical support to 500+ companies worldwide, including mechanical, electrical, and civil design of solar power plants within the scope of PVcase. ● Managed four tech support engineers by coordinating internal training and onboarding new followers. ● Promoted to Team Lead in April 2021; consumed one year as leader of the support team. ● Lessened time to close tickets by 50% by passing from a median of 1.48 h to 45 min. ● Reduced more than 70% on the first-time response. ● Performed various key duties as team lead and achieved 100% of goals during 2021. ● Served an integral part in client satisfaction and increased current level to 95%.

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Played a key role in active technical support for PV design software aimed at customer success. Partnered closely with customers, monitoring activities, and validating issues, to enhance energy yield and rated power by optimizing solar photovoltaic plants. ● Developed three internal processes in customer support and business growth areas from initiation to origination. ● Measured customer behaviour and troubleshooting by executing a new set of five KPIs.

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● Managed architecture of projects for establishing Manufacturing Execution Systems within industrial segments. ● Delivered assistance to the sales team with technical protests of product.

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● Boosted productivity of operational areas by contributing to Kaizens, Standard Works, and Value Stream Maps. ● Reduced up to 40% in setup times of molding machines through the execution of the annual SMED project.