Marcelo Ravagnani

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Oracle Cloud Services PMO Team Participant: support rules definition and training to worldwide Service Account Managers (SAMs) and Advanced Customer Services (ACS) communities. Responsible for applying the Oracle Customer Services Strategy Assessment in Customers in LAD to improve Oracle Solutions sales and implement good practices across Strategy, Governance, Process, Technology and People. Many Oracle Products and Services up sell deals were implemented to Customers. Two consulting projects (DBaaS Database as a Service) delivered to two customers from the financial industry.

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Winner RTI solutions developed to: Telefonica España, Grupo Uralita IT Outsourcing proposals developed to AXA Seguros España, DWC (Dubai World Center), YELL Publicidad.. Consultancy, pre-sales, architecture design and implementation of RTI disciplines and solutions to Data Centers, involving IT infrastructures optimization (rationalization, consolidation and virtualization), business and IT processes restructuring for European customers.

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Employment in France, Grenoble. Acted as a sales and pre-sales Consultant on IT Projects engagements, transition, transformation and deployment to European and worldwide customers. Many winner Outsourcing proposals developed to customers such as : Glaxo Smith Kline, Deutch Bank, LCHClearnet (London Clearing Housing), two portuguese banks, BOC (British Oil Company), Fortum, Nestoil, AIRBUS, EBRD,TNT, ING, Telefonica, etc. Provided IT disciplines (ITIL/ITSM), multi-technology and outsourcing expertise in complex multiplatform management projects. Consulting on the transformation phase on the PC Global Project (Application Testing phase) for Daimler-Crysler Germany being responsible for defining the Test phase. Transition Technical Leader for servicedesk services to worldwide customers.

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Technical and Financial Leadership in the development and sales of winner Outsourcing Solutions Proposals for Latin American customers. Engagement with customers CIOs and high-level IT strategies decision-makers. HP Outsourcing Transitioning and transformation projects management: delivery teams build-up, kick-offs, inventory implementations, customers IT workforce transfers and partners contracting.

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35% costs expenses reduction with the manufacturing business process analysis and restructuring to fit to Oracle ERP functionalities. Implementation and move to productions of these ERP modules. Software Design and development management for the implementation of the Distribution & Logistics and Sales Costs modules.

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Successfully provided IT consultancy services to IBM Brazil and USA customers on distinguished areas: ITSM, BRS (Business Recovery Services), Process Reengineering, Project Management, IT Outsourcing pursuit, Software development. Technical Leadership in the development and implementation of a car dealers operations management system for FIAT Brazil and Argentina (FIATNET Project). Restructuring and implementation of processes for IT outsourcing deals such as VARIG airlines, MULTIBRAS(SAP), VOTORANTIN N/NE(commercial and logistics). Consultancy in processes definition and documentation to manage enterprise distributed environments; Coordination of software development teams and follow-up of distributed systems implementation; Supporting for systems analysts to survey systems requirements among customer areas;