Denise Medeiros de França

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TEACHER OF SUBJECTS: 1.ENGAGEMENT OF PEOPLE ENGAGEMENT 2.LEADERSHIP AND MOTIVATION 3.COMPETENCY MANAGEMENT 4. HR BUSINESS PARTNER

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- Planning and implementation of HR projects with an emphasis on training and development of people

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Diagnosis training needs Provide Educational Solutions for the engineering, technology and materials departament - ETM - CORP/RH/DRH - Petrobras. Support the implementation of technical training in the areas of critical knowledge for the field engineers and technicians. Plan the technical training according to the needs assessment for the development of technical competencies. Monitor and control technical training. Prepare monitoring reports of technical training. Participation in the mobilization and demobilization Project. Participation in the design learning paths Project. Prepare educational solution design web ( online training ) Support HR development management - ETM-CORP/RH/DRH Preparation of the book of the major projects undertaken by the Human Resources Development Management (ETM-CORP/RH/DRH) in the year 2015

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Diagnosis training needs Training Plan Budget for training / KPIs follow up PDIs e PDCs Trainee Program Training Implementation and performance as an instructor in non-technical training (2011/2012): - Management Development Program (MDP) - Supervisor Development Program (SDP) - Basic Interpersonal Skills (BIS) - Influential Presentation (Instructor invited to teach in Peru - Lima Capital) - Train The Trainer (TTT) - Qualification of Advisors OPITO Competency (Competency Assurance) - Qualification of Advisors CAP (Competency Assurance) - 201'3 - Qualification of Supervisors CAP (Competency Assurance) - 2013 - Assessment of competences Design (customization) Leading At The Frontline (May/2013) Didactic orientation in the design of the modules of the employee connect in partnership with Brazil HRMS (instructor guide / participant guide / Lesson Plan) (June/2013) Brazil Implementation of the training: - Strategic Negotiation (2012) - Salesforce CRM Data Training (2013) - Professional Sales (2012) Participation in the Pilot: HR for non HR - focus deployment in Latin America (2012) Succession planning for key positions in Brazil - Level 9 and above (2012) Process Performance Evaluation

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1 HR Development Manager - LENE Directory Períodofev de 2009 ? jul de 2010 Duração do emprego1 ano 6 meses Customization and instructory Workshop Management Effectiveness, for the management body; Preparation and instructory Integration Workshop - Belo Horizonte; Diagnostic demands of development and preparation of individual development plan with the population of technicians, analysts and experts Telecommunications - Pilot Project in Northeast Brazil; Coordinating the implementation of corporate training programs in the Regional, such as: Workshop Share (public: holders of technical know How to share with new employees from the technical area Northeast Regional Office); Trails Project Knowledge, Technological Training, among others; Internal consultancy focusing on training and deployment of Performance Cycle (assessment results and profile analysis based on skills). Designated to act as the facilitator of the program ASUME - Asociación por Superación del Mexico (Focus: Comprehensive development of Being) - international (produced in Mexico) Pilot with the Northeast Regional Office / Brazil. 2 HR Development Manager - BrasilCenter Directory TítuloHR Development Manager - BrasilCenter Directory Períodomai de 2007 ? jan de 2009 Duração do emprego1 ano 9 meses Preparation of Development Strategy of people and normative instrument training; Managing budgets for training and internal communication; Management Leadership Development Program; Planning and implementation of the pilot Performance Evaluation in Call Center Macae; Diagnostic development demands with the IT department and BrasilCenter support area. Film Project Coordination and Institutional Institutional Virtual Journal for new employees of Call Centers. 3 Master HR Specialist Períodoout de 2005 ? mai de 2007 Duração do emprego1 ano 8 meses LocalidadeRio de Janeiro Area, Brazil In partnership with Master Black Belt (Production Engineer): - Preparation of Model Management and Strat

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Preparation and coordination of corporate education strategy aimed at commercial area, on the occasion of the commercial launch of the company in the telecom market.

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Implementation of the training curriculum of the Call Center operators during the start up in the city of Macae; Acting as instructor training programs focused on client service professionals (technicians), back office professionals (technicians) and managers.

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Coordination and execution of development projects talents (potential assessment, performance assessment, behavioral training - managerial and operational -, organizational diagnosis climate, etc.) from companies such as: XEROX, UNISYS, Coca-Cola, AGA , Andima, NITRIFLEX, among other

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Project coordination of change management (High Velocity Culture Change); Preparation and Training of behavioral instructory - Presentation skills, Effective Meetings, Customer Service. Customization behavioral training developed by UNISYS Corporation (USA), for deployment in Brazil, such as: Essential Skills Consultancy, Facilitation Skills; negociación en Ventas (trained as an instructor in Mexico), High Velocity Culture Change (trained as an instructor in Florida - Boca Raton).

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Coordinating educational projects aimed at the development of people, businesses with customers TREVISAN Consulting (EX: AGA, Sul America Seguros, etc.)

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Preparation and instructory of behavioral training, including: Customer Relationship Skills (Target Audience: technical); Induction for new employees; QTT (Quality in telephone service) Instructory trainings Quality (Methodologies: Process Troubleshooting and Process Quality Improvement) to public and technical support professionals; Implementation Strategy Group-level self-managing Brazil (pilot for the world) for the public technicians; Organization and preparation of integration events and conventions quality Meeting facilitation for developing quality projects; Conducting climate research and research management practices.

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Logistical support and infrastructure to perform the MDPE - Modular Education Program Distance Administrative assistant training Reporting Tabulation of knowledge assessments and reaction