Ulysses Espuny de Camargo

? 16 years of experience in IT services and infrastructure. Management of and creation/implementation of service area, such as client relations, service desk, field service, projects, delivery. Leadership of large heterogenous teams. Responsible for control of revenues and costs. ? Strong background in highly critical service management, KPI management, critical mission, service level (SLA), cost-reduction and resource optimization projects, revenue control and supervision of full life-cycle of service. ? Certification in ITIL, COBIT, Lean Six Sigma (Green Belt), SCD - Support Center Director (HDI), KCS - Knowledge Centered Support (CSI/HDI) and MCSA (Microsoft). ? Current President of SOAB (Software Advisory Board), a board organized by the HDI (Help Desk Institute). The board is composed of specialists who work in the support and software management field. The mission is to provide recommendations and information about tendencies, necessities and challenges in this market.