Carlos Henrique Moller

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Estágio em Filosofia

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Estagiário em Filosofia

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Estagiário em Filosofia

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- Effectively lead a broad range of IT projects through various phases to successful project completion including but not limited to technology planning, support and demand management - Participate in and contribute to execution of the combined technology strategy and vision - Build and maintain a core understanding of all LATAM infrastructure and the business functions they support - Collaborate in the management of maintenance and support of current technology - Facilitate relationships with the local LATAM operations - Support Tech Leadership in developing cross regional unification and standardization of business processes and operations for large and small scale technology programs - Coach Team Members in practical and technical skills to include project execution, project management and relationships with users and peers - Participate in hiring and retention of Team Members, while building a high-functioning and empowered regional team - Seek out technical and operational solutions to regional needs and requirements - Foster innovation ideas and experimentation within the regional bounds of technology

Outras informações:
- LATAM Regional Leader for Altiris SD7 to Remedy migration - Member of the End User Services LATAM - WAN consolidation and new topology implementation for Latin America - WAN acceleration using Riverbed solution - RSA soft tokens deployment - VPN migration to Cisco VPN solution - Migration from a Local to a Global Service Desk in Barcelona, Spain. GSD coverage: North and Latin America, Europe and Asia/Pacific - Regional PMO for Altiris SD7 Global Implementation. Incident / Problem / Change Management - Ensuring secure environment among all LAM infra layers (Servers, SO, Network, Clients); - Ensuring a positive internal customer?s satisfaction level with regards to IT solutions provided (Helpdesk, infrastructure components); - Leading adequate negotiation and management with local/regional Vendors/Partners, ensuring a balanced alignment to corporate IS standards and local needs; - Contributing effectively for IS team work: high-performing team approach; - Effectively stimulate and/or coordinate actions to promote ideas/knowledge/solutions sharing among LAM sites and other regions; - Ensuring standardized infra solutions to allow stable and cost effective infrastructure environment; - Capacity and performance management: stimulate (LAM sites) and provide (Brazil) adequate systems monitoring and propose necessary enhancements for all Infrastructure layers to ensure adequate systems performance; - Serving as a Regional liaison within IS local and global team support members; - Coordinating IS compliance activities according to Corporate and local needs (Sarbox, Computer Validation); - Actively involved in defining global/regional IS strategies in the Technological and Security environment.

Outras informações:
- Working on an international Program ? Bank of America account. - Infrastructure projects: circuits, PBX, site start-ups and decommission. - Activities: Project status Reports, follow-up meetings, schedule and budget management. - Project technical staff distributed in the USA and Canada.

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Knowledge Areas: Quality Management, Project Management, Network Architecture, Network Administration.

Outras informações:
- Project Manager at Pepsico do Brasil, on IT PMO; responsible for IT projects focused on Supply Chain and Go To Market areas: software development, sales force automation and distribution centers automation projects. - Activities: Project status Reports, follow-up meetings, schedule and budget management, PMO Governance development.- Project Manager at Pepsico do Brasil, on IT PMO; responsible for IT projects focused on Supply Chain and Go To Market areas: software development, sales force automation and distribution centers automation projects. - Activities: Project status Reports, follow-up meetings, schedule and budget management, PMO Governance development.

Outras informações:
- Responsible for implementing Help Desk overseas, at customer Kimberly Clark?s headquarters in Atlanta ? GA/USA, for SAP R/3 system, encompassing the whole of Central and Latin America. - Provided services to several customers, such as Novartis, Banespa, GE-Dako, TRW, and others. - Standardized the company?s technological environment. - Renegotiated and consolidated suppliers IT contracts, reducing costs by approximately 25% annually. - Implemented ITIL Framework, suiting it to company?s needs and culture. - Reviewed processes in Microsoft environment aiming at suiting it to Microsoft Operations Framework. - Participated in CMMi-Level 5 certification process. - Provided qualified technical support. - Implemented CRM. - Identified business opportunities that might be supported or created with the use of technology, focusing on reducing costs and resources, and optimizing performance. - Coordinated internal company support, suiting its structure so as to meet company?s needs. Mapped all competencies and established clear objective functions, considerably improving team performance. Responsible for the final support structure that encompassed several company units in Brazil as well as units overseas. - Took part in a project in Mexico City to provide Help-Desk lectures for large companies and banks.

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- Managed the support team for customer companies like Plascar, Bolhoff, Filobel, and others. - Responsible for developing projects at customers?, installing, configuring, and implementing networks.