William Freitas de Oliveira

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Responsible for customer care and assisting in the development of new sales opportunities in Middle East and Asia as well as the preparation of commercial proposal, elaboration of contract and negotiate of terms and conditions. Co- responsable for presentations to the costumer of "tailor-made" Defense Systems. Management of International contracts settled by the company and its related obligations.

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Responsible for preparing, examination, analysing and revising of contracts involving aircraft extended warranty services and its related obligations. In charge of management of avionics' spare part repair, quotation analisys and repair viability. Team Leader of the program "Thermometer management"; program developed by the company in order to identify and understand items that could interfere and harm the employee motivation, satisfaction and wellbeing.

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SAP Analyst allocated at Johnson & Johnson Brazil. Responsible to provide front- line support (Level I) for J&J's end-users in Brazil and Latin America related SAP transactions, troubleshooting and recomend standard procedures for problem prevention as well as management and control of compliance requirements of transactions related to SOX (Sarbarnes-Oxley Act).

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Responsible to provide front-line support (Level I) for Embraer's end-user worldwide. Support in English and Portuguese language related to technical issues, software and transactions as well as resolving tickets in a timely according to SLA (Service Letter Agreement). Also, responsible to perform root cause analysis, troubleshooting and recommend standard procedures for problem prevetion.